Return & Refund

Return & Refund Policy

Last Updated: June 28, 2026

At LOCAL – Premium Apparel, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we are here to help.

Returns

As our products are made specifically for each order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Color preference

  • Personal preference after receiving the product

Please refer to the size chart carefully before placing your order.

Eligible for Replacement or Refund

You may be eligible for a replacement or refund if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • The product has a manufacturing defect.

To request a replacement or refund, please contact us within 48 hours of delivery.

How to Request a Replacement or Refund

Email us at localpremiumapparel@gmail.com with:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Our support team will review your request and respond within 2–3 business days.

Refund Process

If your refund request is approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

Replacement Process

If your replacement request is approved, we will ship a replacement product at no additional cost.

Order Cancellation

Orders can only be cancelled before they enter production or are shipped.

Once production has started or the order has been dispatched, cancellation requests cannot be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Products ordered in the wrong size

  • Products ordered in the wrong color

  • Sale or discounted items

  • Gift cards (if applicable)

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: localpremiumapparel@gmail.com

We are committed to providing the best shopping experience and will do our best to resolve any genuine issues promptly.